What is osTicket
osTicket is an open-source customer support ticketing system that simplifies the management of customer inquiries and issues. Developed in PHP, osTicket provides a user-friendly and customizable platform for businesses to organize, prioritize, and respond to customer tickets efficiently. With features such as email integration, ticket assignment, and knowledge base support, osTicket streamlines customer communication and issue resolution. The system allows for ticket categorization and supports automated responses, ensuring timely and accurate customer support. Its web-based interface facilitates easy access for agents and customers alike. osTicket is extensible through plugins and offers multilingual support. As a cost-effective and scalable solution, osTicket is widely adopted by businesses of various sizes seeking a reliable and customizable ticketing system to enhance their customer support processes.
Install and Configure MariaDB
sudo apt install mariadb-server -y
sudo mysql_secure_installation
sudo mysql -u root
UPDATE mysql.user SET plugin = 'mysql_native_password' WHERE User = 'root';
FLUSH PRIVILEGES;
QUIT;
mysql -u root -p
CREATE DATABASE osticket;
GRANT ALL PRIVILEGES ON osticket.* TO osticket@localhost IDENTIFIED BY "123Admin";
FLUSH PRIVILEGES;
QUIT;
Installing Apache
sudo apt install apache2 -y
sudo systemctl start apache2
sudo systemctl enable apache2
Install Php
sudo apt update
sudo apt install lsb-release ca-certificates apt-transport-https software-properties-common -y
sudo add-apt-repository ppa:ondrej/php
sudo apt update
sudo apt install php8.0 php8.0-common -y
sudo apt install php8.0-imap php8.0-apcu php8.0-intl php8.0-cgi php8.0-mbstring php8.0-gd php8.0-mysql php8.0-bcmath php8.0-xml -y
nstall osTicket
sudo apt install curl wget unzip -y
curl -s https://api.github.com/repos/osTicket/osTicket/releases/latest \
| grep browser_download_url \
| cut -d '"' -f 4 \
| wget -i -
unzip osTicket-v*.zip -d osTicket
sudo mv osTicket /var/www/
cd /var/www/osTicket/upload/include
sudo cp ost-sampleconfig.php ost-config.php
sudo chown -R www-data:www-data /var/www/
sudo a2dissite 000-default.conf
sudo rm /var/www/html/index.html
sudo systemctl restart apache2
Configure Apache
sudo vim /etc/apache2/sites-available/osticket.conf
#paste
<VirtualHost *:80>
ServerAdmin admin@agrambagram.xyz
DocumentRoot /var/www/osTicket/upload
ServerName node.agrambagram.xyz
ServerAlias www.node.agrambagram.xyz
<Directory /var/www/osTicket/>
Options FollowSymlinks
AllowOverride All
Require all granted
</Directory>
ErrorLog ${APACHE_LOG_DIR}/osticket_error.log
CustomLog ${APACHE_LOG_DIR}/osticket_access.log combined
</VirtualHost>
#save and exit
sudo a2ensite osticket.conf
sudo systemctl restart apache2
sudo apachectl -t