What is Zammad
Zammad is an open-source ticketing system designed to streamline and enhance customer support and service desk operations. As a robust help desk platform, Zammad consolidates communication channels, such as email, chat, and social media, into a unified interface, allowing support teams to efficiently manage and respond to customer inquiries.
Developed with flexibility in mind, Zammad features customizable workflows, automation rules, and reporting tools, empowering organizations to tailor the system to their specific needs. It supports multi-channel ticketing, enabling seamless communication between customers and support agents. Additionally, Zammad incorporates collaboration features, facilitating internal communication among team members to resolve issues promptly.
Zammad’s open-source nature encourages community contributions and allows for integration with third-party applications. Its user-friendly interface, ticket tracking capabilities, and comprehensive reporting make it a valuable tool for businesses and organizations seeking an effective solution for managing customer interactions and support requests.
Install Package Dependencies
sudo apt update && apt upgrade -y
#Install Package Dependencies:
sudo apt install wget apt-transport-https gnupg2 libimlib2 libimlib2-dev
#Zammad to function correctly, your system has to use the correct locales.:
sudo apt install locales
sudo locale-gen en_US.UTF-8
echo "LANG=en_US.UTF-8" | sudo tee /etc/default/locale
Installing Database
sudo apt install mariadb-server mariadb-client -y
sudo apt install -y software-properties-common
sudo apt-key adv --fetch-keys 'https://mariadb.org/mariadb_release_signing_key.asc'
sudo add-apt-repository 'deb [arch=amd64,arm64,ppc64el] https://mariadb.mirror.liquidtelecom.com/repo/10.6/ubuntu focal main'
sudo apt update && sudo apt install -y mariadb-server mariadb-client
mariadb --version
sudo mysql_secure_installation
Install Apache web server
sudo apt install apache2
sudo a2enmod headers
Adding Elasticsearch repository
wget -qO - https://artifacts.elastic.co/GPG-KEY-elasticsearch | sudo apt-key add -
echo "deb https://artifacts.elastic.co/packages/oss-7.x/apt stable main" | sudo tee /etc/apt/sources.list.d/elastic-7.x.list
sudo apt update
Install Zammad
wget -qO- https://dl.packager.io/srv/zammad/zammad/key | sudo apt-key add -
echo "deb https://dl.packager.io/srv/deb/zammad/zammad/stable/ubuntu 20.04 main" | sudo tee /etc/apt/sources.list.d/zammad.list
sudo apt update
sudo apt install zammad
sudo /usr/share/elasticsearch/bin/elasticsearch-plugin install ingest-attachment
Start Zammad
sudo systemctl start zammad
sudo systemctl enable zammad
#Set the Elasticsearch server address:
sudo zammad run rails r "Setting.set('es_url', 'http://localhost:9200')"
#Build the search index:
sudo zammad run rake searchindex:rebuild
#disable the Apache default virtual host:
sudo a2dissite 000-default.conf
#Restart apache2 web server:
sudo systemctl restart apache2